Competent, available human support
At LRob, you're never alone when faced with a technical problem.
LRob support is a real caring person who knows the infrastructure inside out and can help you very quickly.
Top-level technical support
LRob was founded by Robin Labadiesystem administrator specializing in web hosting for over 10 years.
With complete expertise in web hosting, he masters every technical layer of the infrastructure:
- DNS configurations
- Email specificities
- Certificate management
- Various software solutions
- Safety audits and advice
- Performance optimization
- Log analysis, diagnostics
- And much more...
On a day-to-day basis, he draws on years of experience working with novices, developers and web agencies alike, to provide seamless support tailored to each type of customer.
You're not just a number, you're our success
At LRob, we have a principle so obvious that we don't understand why it's not standard across all service companies:
Your success is our success.
Fostering your satisfaction and loyalty is obviously a security for us too. We're a long way from a customer who's just a number: you're our raison d'être, without you we'd be nothing, and we know it.
We pamper every customer as we would dream of being pampered.
Precise answers, not generic scripts
When you contact LRob, you speak directly to someone who understands your problem.
No formatted answers, no endless transfers between support levels: every request is handled with attention, competence and responsiveness.
Direct access
The support is easily accessible, according to your preferences:
- By email
- By support ticket via your LRob interface
- By phonewith an on-call number for urgent cases outside opening hours.
A real presence at the right time
Because reliable hosting is about more than just good servers, we make it a point of honor to stay on top of our customers' needs. present and availableEven outside normal working hours, if necessary.
Whether it's a technical problem or a simple doubt, you always have someone to talk to in an emergency.
Bilingual French & English support
IT requires discussions with foreign service providers. Relying on a translation system is not very efficient. We can converse directly in both French and English with all our customers and web players. This also makes it possible to correct bugs in WordPress and its various plugins, or in other tools whose players all speak English.
Web hosting with a real partner
Over a long enough period of time, you're bound to need your hosting provider's support. And when you do, you'll be glad you've built up a relationship with a trusted partner and found efficient assistance.
At LRob, every customer is treated as a partner and supported with the utmost care.
To benefit from this relationship of trust, choose LRob hosting.
